Refund Policy

Return & Exchange Policy

At thecasefactoryindia.com, we are committed to delivering high-quality customized products. However, if there is an issue with your order, we’re here to help—within the following guidelines:

Conditions for Return or Exchange:

  1. Parcel opening video is mandatory for any return or exchange request.
  2. Returns or exchanges are only accepted for:

Fitting issues

Wrong product received

3.Note: Returns or exchanges are not accepted if:

A lens protector or phone skin is already attached to the device (as covers—especially soft silicone cases—may not fit properly).

There is a color difference from the product images. All case designs are printed, and slight color variations are normal due to screen display differences and mock-up previews.

The order has already moved into production (in such cases, cancellation is not possible).

Non-Returnable Items:

  1. Gift cards
  2. Downloadable software or digital products
  3. Personal care or hygiene-related items

Please do not return the product to the manufacturer. Always contact our support team first.

To request a return or exchange, please contact us with your order number and issue details. We aim to respond within 24 hours.

Refund Policy

Since all products at thecasefactoryindia.com are custom-made as per your preferences, we do not offer refunds.

Please Note:

  1. Shipping charges, payment gateway fees, and order processing fees are non-refundable.
  2. Refunds are not possible under any circumstances once your order has entered the production stage.

Exchange Policy

We will replace items only if they are:

  1. Defective
  2. Damaged
  3. Incorrectly delivered

To process an exchange:

  1. Share the parcel opening video and a video clearly showing the fitting issue.
  2. Contact our support team for exchange approval.

If you have any further questions, feel free to reach out via the Contact Us page. We appreciate your understanding and support.